Course Description
The ITIL® Service Offerings and Agreements (SOA) training course is available in both an online and in-person format. This 5-day training course is designed to provide students with the necessary knowledge and skills to better understand ITIL® processes and roles related to Service Management. In addition, students will be led through all the exam objectives so that they are fully prepared to handle the SOA certification exam at the end of the 5-day course.
Learning Objectives
Students will have the necessary knowledge and skills to better understand ITIL® processes and roles related to Service Management. In addition, students will be led through all the exam objectives so that they are fully prepared to handle the RCV certification.