• Classroom
  • Online, Instructor-Led
Course Description

This course examines strategies, management processes and resources for process improvement within and across Federal agencies. The course provides an executive-level examination of business process improvement strategies, including business process re-engineering, activity-based costing/management, process architecting, Lean Six Sigma, and other quality improvement programs.

Learning Objectives

  • Students get an overview of the techniques and technologies that enable process-centric performance improvements in how agencies achieve their missions are provided.
  • Attention is focused on the enterprise level leadership challenges of process management, including initiation, collaboration, design, implementation, and portfolio project management of process-centric improvements within and across agencies.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Training, Education, and Awareness