Course Description
This course examines strategies, management processes and resources for process improvement within and across Federal agencies. The course provides an executive-level examination of business process improvement strategies, including business process re-engineering, activity-based costing/management, process architecting, Lean Six Sigma, and other quality improvement programs.
Learning Objectives
- Students get an overview of the techniques and technologies that enable process-centric performance improvements in how agencies achieve their missions are provided.
- Attention is focused on the enterprise level leadership challenges of process management, including initiation, collaboration, design, implementation, and portfolio project management of process-centric improvements within and across agencies.