National CAE Designated Institution
  • Classroom
  • Online, Instructor-Led

This course explores the tools, techniques, and challenges of implementing and managing social and collaboration technologies within and beyond the workplace. Students participating in this class will engage with the sociotechnical and historical context for the information communication technologies (ICTs) used by organizations to facilitate communication and collaboration within the workplace, to extend their mission beyond the workplace, and to engage with external audiences using social media. Students will actively design solutions to social computing challenges that build on a foundation in ICT skills and knowledge, while allowing students to gain valuable leadership, communication, and organizational skills. They will also explore issues and concerns that may influence the individual and organizational adoption of social computing and collaboration tools.

Learning Objectives

  1. Discuss the sociotechnical and historical context of social media and collaboration technologies and the concept of social computing.
  2. Demonstrate knowledge of industry-standard social and collaborative ICT platforms.
  3. Design and build public-facing social media infrastructure that meets a strategic organizational goal.
  4. Design and implement a workplace-based social collaboration platform that meets a strategic organizational goal.
  5. Examine issues and concerns that influence the adoption, success, and future of social computing and collaboration tools.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):