This course introduces reference/information work using print and online sources; the course also explores current trends, professional topics, and issues relevant to information-providing agencies in traditional and online environments.
Learning Objectives
- Describe the ethical tenets of professional reference services.
- Apply reference interview strategies to identify the information needs of patrons.
- Identify which type of reference resources are best to use for answering different kinds of information requests.
- Combine search strategies to effectively retrieve information from databases.
- Explain the issues that influence and shape reference services in the electronic age.
- Assemble a subject list combining appropriate resources for a selected audience and topic.
Framework Connections
Feedback
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.