National CAE Designated Institution
  • Classroom
  • Online, Instructor-Led

This course provides an overview of information systems concepts and practice including system management, maintenance, assurance, and reporting services, physical and human resources. It includes an introduction to information system hardware components, operating systems, scripting languages, with practical training in databases and networked servers. In addition, this course provides practice in managing the people, processes and events (planned or otherwise) involved in information system management.

Learning Objectives

  1. Describe basic principles, practices, and components of information systems.
  2. Identify fundamental concepts and components of networked information systems.
  3. Identify common information system operation and testing procedures.
  4. Explain the relationship between different information system processes, including testing, development, maintenance, service continuity, and disaster recovery.
  5. Develop solutions for improving integration between technologies in order to streamline operations or automate processes.
  6. Apply critical thinking and problem solving skills in identifying and trouble---shooting IT system problems.
  7. Evaluate ethical issues when managing information systems.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Work Roles

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.