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Learning Objectives
By the end of the course, you should be able to:
- Identify types and characteristics of PC, laptop, and mobile components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install, configure, and troubleshoot peripheral devices, system components, print devices, wired and wireless, LAN links and internal access devices
- Install, configure, and troubleshoot the Microsoft Windows, Linux, OS X PC operating systems plus iOS, Android, and Windows mobile devices.
- Configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network.
- Use anti-virus tools to prevent and recover from malware infections
Configure access control measures, such as authentication, security policy, encryption, and firewalls.
- Perform basic PC maintenance while working safely and responsibly and communicate effectively with customers.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Systems Administration
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.