• Online, Instructor-Led
  • Classroom

During this virtual ITIL training course, our subject matter experts will instruct you on maximizing overall engagement with the stakeholders around you. ITIL 4 Specialist: Drive Stakeholder Value (DSV) is all about elevating the customer experience, so expect white glove service from Beyond20 on your path to becoming a certified ITIL 4 Managing Professional. The ITIL 4 DSV training course is one of four courses required to earn your ITIL 4 Managing Professional certification. Master the interaction between providers and stakeholders, as well as the conversion of demand into real value via IT-enabled services. This is integral to business success in the current competitive landscape.

Learning Objectives

Obtaining the official Axelos ITIL Specialist: Drive Stakeholder Value (DSV) certification.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • All-Source Analysis
  • Customer Service and Technical Support
  • Data Administration
  • Network Services
  • Incident Response

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.