• Classroom

Prepare for the CompTIA A+ part 1 and 2 examinations. Review basic computer hardware, operating systems, PC components, networking, security, laptops, and printers. Learn the skills necessary to install, configure, secure, and troubleshoot these items, plus customer service and communication skills.

Learning Objectives

  • Identify hardware components and various interfaces and explain their purpose
  • Evaluate and select appropriate components for custom configuration
  • Identify types of network cables and connectors
  • Install and configure laptop hardware and components
  • Explain the differences between the various printer types and summarize the associated imaging process
  • Demonstrate professionalism, attention to customer satisfaction and effective customer relation skills.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Network Services
  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.