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ITIL 4 Foundation

This immersive training program will help you prepare for the ITIL 4 Foundation certification by providing you with an overview of the IT Service Management Lifecycle, its supporting processes, functions and roles and the key concepts of an integrated IT Service Management framework.

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
ITIL 4 Foundation Certification Course with Exam
Course Prerequisites

There are no required prerequisites before attending this course.

Training Purpose
Functional Development
Skill Development
Specific Audience
All
Delivery Method
Classroom
Online, Instructor-Led
Course Location

3110 North Central Ave. STE 160
Phoenix, AZ 85012

Course Location Map
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  • Classroom
  • Online, Instructor-Led

Learning Objectives

After completing this course you will understand:

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Operational Planning
  • Knowledge Management
  • Program/Project Management and Acquisition
  • Risk Management
  • Vulnerability Assessment and Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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