• Online, Instructor-Led
  • Classroom

The ITIL course is for IT professionals who are responsible for developing, supporting, managing, and operating application-based IT services and infrastructure-based IT services. This is a fundamental course teaching the framework for best practices in IT service management.

Learning Objectives

Prepare for certification and enhance skillset

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas

Work Roles

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.