The ITIL course is for IT professionals who are responsible for developing, supporting, managing, and operating application-based IT services and infrastructure-based IT services. This is a fundamental course teaching the framework for best practices in IT service management.
Learning Objectives
Prepare for certification and enhance skillset
Framework Connections
Competency Areas
Feedback
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.