• Online, Self-Paced

Customer Feedback and Quality Improvement in Manufacturing and Construction: Discover strategies to gather and implement customer feedback for continuous quality improvement in projects.

Learning Objectives

  • Learn about the role of customer feedback in quality improvement.
  • Understand techniques for gathering actionable feedback.
  • Explore tools for quality improvement in construction and manufacturing.
  • Analyze real-world feedback-driven improvement examples.
  • Gain insights into maintaining high quality standards.

    • Framework Connections

    The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

    Competency Areas