• Classroom

The students will learn how to 1) identify key elements and concepts of IT service management, 2) describe the overview of scrum, sprints and the role of Scrum Master, 3) describe medical business operations and security, 4) implement process management using Lean Six Sigma and 4) manage project execution and delivery.

Learning Objectives

  • IT Service Management
  • Agile Scrum Master Training
  • Healthcare IT Training
  • Lean Six Sigma
  • Project Management Training

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Knowledge Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.