The students will learn how to 1) identify key elements and concepts of IT service management, 2) describe the overview of scrum, sprints and the role of Scrum Master, 3) describe medical business operations and security, 4) implement process management using Lean Six Sigma and 4) manage project execution and delivery.
Learning Objectives
- IT Service Management
- Agile Scrum Master Training
- Healthcare IT Training
- Lean Six Sigma
- Project Management Training
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Knowledge Management
Feedback
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