• Classroom

The students will learn how to 1) install and troubleshoot computers and devices in a small business environment, 2) maintain small business office networks, 3) identify security threats and maintain secure networks, and 4) operate small branch office networks using Cisco networking systems.

Learning Objectives

  • Computer Hardware and Software
  • Introduction To Networking
  • Security Fundamentals
  • Interconnecting Network Devices

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.