• Classroom
Course Description

Covers computer technology fundamentals, such as PC installation, configuration, mobile devices, and networking as well as safety procedures and prohibited content.

Learning Objectives

  • PC installation, configuration, mobile devices, and networking as well as safety procedures and prohibited content.
  • Also, installing and configuring PC and mobile operating systems, as well as common functions in networking, email and security.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Network Services