• Classroom

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Learning Objectives

  • 1.0 Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager
  • 2.0 Provide an overview of Cisco Unified Communications Manager Express
  • 3.0 Provide an overview of Cisco Unity Connection
  • 4.0 Provide an overview of Cisco Unified Communications Manager IM and Presence Service
  • 5.0 Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • 6.0 Perform endpoint and end-user administration tasks
  • 7.0 Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.