• Classroom

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Learning Objectives

  • 1.0 Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager
  • 2.0 Provide an overview of Cisco Unified Communications Manager Express
  • 3.0 Provide an overview of Cisco Unity Connection
  • 4.0 Provide an overview of Cisco Unified Communications Manager IM and Presence Service
  • 5.0 Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • 6.0 Perform endpoint and end-user administration tasks
  • 7.0 Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Knowledge Management

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.