With this knowledge, organizations are enabled to elevate benchmark performance across a range of critical business capabilities, including product development, service excellence, workforce management, data management, supplier management and cyber-security.
This one-day course will teach you how to build capability in Service. The course is intended for Improving Service Performance, CMMI Services and Context Specific Views, Service Delivery Approaches, Practice Work Products, Planning and Managing Services, Managing Business Resilience, Sustaining Habit and Persistence and Analyzing Performance. This one-day course is composed of lectures and class exercises, with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course.