• Online, Self-Paced
Course Description

There are various, frequently-used premortem and postmortem techniques adopted by site reliability engineers (SRE) to diagnose issues and come up with problem resolution ideas and alternative approaches. To do this effectively, SREs need to account for several factors at play, including the workplace culture and work collaboration.

In this course, you'll learn how to promote a blameless culture - one without finger-pointing and animated language. You'll explore the key characteristics of good and bad postmortems, and discover the benefits of reviewing postmortems, sharing knowledge, giving feedback, and rewarding positive behavior. You'll then learn how to respond to postmortem culture implementation failure. Lastly, you'll discover how using the right postmortem templates and postmortem management tools can improve how you write postmortems and manage their associated data.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Systems Analysis
  • Systems Development