In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the customer, or by the business. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. This course explores key considerations and calculations used in determining process capability and performance
Learning Objectives
Knowledge of statistical processes
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Work Roles
Feedback
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