• Online, Self-Paced
Course Description

Service Manager provides the ability to manage incident and problem resolutions. In this course, you will learn about Service Manager as well as the system and software requirements involved when planning for deployment.

Learning Objectives

Overview of Service Manager

  • start the course
  • describe System Center 2016 Service Manager
  • describe what's new in Service Manager

Planning for Service Manager Deployment

  • describe the six major parts of Service Manager
  • list Service Manager system requirements
  • list Service Manager software requirements
  • list Service Manager SQL server requirements
  • prepare for Service Manager deployment

Practice: Service Manager Deployment

  • list the requirements for Service Manager deployment

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.