• Online, Self-Paced
Course Description

Much like an orchestra's conductor, a Scrum Master is responsible for ensuring the Scrum team is aligned, working synchronously, and harmoniously communicating with each other throughout product development to get the work done and done right.

Explore the Scrum Master's responsibility as facilitator and learn how they can guide effective team behavior and enable positive sprint outcomes. Then, investigate some effective facilitation techniques, including how to welcome discussion of uncomfortable issues and provide relevant information to stakeholders. Then, learn how divergent and convergent thinking are two complementary ways of investigating ideas, working towards goals, and addressing challenges. Find out how to facilitate groups with varying, sometimes conflicting perspectives.

After course completion, you'll be able to use best practices for effectively facilitating Scrum meetings and discover some situations in which a scrum master should not facilitate.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.