• Online, Self-Paced
Course Description

Scrum Masters don't rely solely on skills and expertise to perform well; the use of psychology and understanding behavior is just as important in successfully navigating the role.

In this course, you'll learn about the psychological elements of behavioral transformation and the six recognized stages of effective behavioral change. You'll also learn about fundamental coaching assumptions as a Scrum master, best practices for adopting a coaching mindset, and developing coaching contracts. Next, you'll learn about advanced facilitation techniques, including visual facilitation and best practices for facilitating collaborative virtual meetings. Finally, you'll learn ways that you can help ensure diversity and inclusion in product development as a Scrum Master.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Program/Project Management and Acquisition
  • Software Development