• Online, Self-Paced
Course Description

Learn how surveys and application analytics create a feedback loop that helps you understand the voice of the customer.

Learning Objectives

Learn how surveys and application analytics create a feedback loop that helps you understand the voice of the customer.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services