• Online, Self-Paced
Course Description

As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key.

In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.

Learning Objectives

{"recognize examples of customer support provided with an excellent service attitude"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.