• Online, Self-Paced
Course Description

In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. In this course, you'll learn how to design and implement a culture centered on your customers.

Learning Objectives

Leading a Customer-centric Culture

  • Leading a Customer-centric Culture
  • identify key aspects of the types of projects that can be used to improve the customer experience
  • recognize actions leaders take to gather and utilize the voice of their customers
  • identify methods that allow organizations to better retain customers
  • Knowledge Check: Valuing Customers
  • identify essential requirements for designing a customer-centric culture
  • recognize actions necessary to instill a customer-centric culture in an organization
  • Knowledge Check: Creating a Customer-Centric Culture
  • reflect on what you're learned

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.