• Online, Self-Paced
Course Description

In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. In this course, you'll learn how to design and implement a culture centered on your customers.

Learning Objectives

Leading a Customer-centric Culture

  • Leading a Customer-centric Culture
  • identify key aspects of the types of projects that can be used to improve the customer experience
  • recognize actions leaders take to gather and utilize the voice of their customers
  • identify methods that allow organizations to better retain customers
  • Knowledge Check: Valuing Customers
  • identify essential requirements for designing a customer-centric culture
  • recognize actions necessary to instill a customer-centric culture in an organization
  • Knowledge Check: Creating a Customer-Centric Culture
  • reflect on what you're learned

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support