• Online, Self-Paced

In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. In this course, you'll learn how to design and implement a culture centered on your customers.

Learning Objectives

Leading a Customer-centric Culture

  • Leading a Customer-centric Culture
  • identify key aspects of the types of projects that can be used to improve the customer experience
  • recognize actions leaders take to gather and utilize the voice of their customers
  • identify methods that allow organizations to better retain customers
  • Knowledge Check: Valuing Customers
  • identify essential requirements for designing a customer-centric culture
  • recognize actions necessary to instill a customer-centric culture in an organization
  • Knowledge Check: Creating a Customer-Centric Culture
  • reflect on what you're learned

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.