• Online, Self-Paced

Learn the necessary cultural changes for enterprise customer service to make AI transformation successful, and how they fit into a holistic AI strategy.

Learning Objectives

Learn the necessary cultural changes for enterprise customer service to make AI transformation successful, and how they fit into a holistic AI strategy.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.