• Online, Self-Paced
Course Description

Companies and customers alike say chat service is the most important and fastest growing customer service channel. It provides the highest customer satisfaction. This makes it critical to build capacity and proficiency to deliver the highest levels of customer service through the chat channel. A great chat CSR is able to solve problems for customers using the communication skills every customer service agent learns and adapting them to the chat channel.

In this course, you'll explore the world of the customer service chat. you'll explore the key characteristics of chat service and the skills needed to master it. you'll also learn the best practices for chat communication and the pitfalls to avoid on the way to becoming a chat star.

This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.