• Online, Self-Paced
Course Description

Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware troubleshooting. You'll learn about some of the common issues that can occur, along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. This course is one of a series in the Skillsoft learning path that maps to CompTIA's Server+ exam, SK0-004, and covers the following exam objectives: 7.1 Explain troubleshooting theory and methodologies, and 7.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods.

Learning Objectives

Troubleshooting Theory and Methodologies

  • start the course
  • identify troubleshooting problems and determine the scope of the problem
  • determine whether there is a common element to symptoms causing multiple problems
  • test a theory to determine cause
  • establish a plan of action to resolve the problem and notify impacted users
  • implement a troubleshooting solution or escalate as appropriate
  • verify full system functionality
  • implement preventative measures
  • perform a Root Cause Analysis
  • recognize the process of documenting findings, actions, and outcomes

Troubleshooting Hardware Problems

  • troubleshoot some common hardware problems
  • troubleshoot additional hardware problems
  • recognize some of the causes of common hardware problems
  • identify environmental issues associated with hardware problems
  • recognize some of the tools used during hardware troubleshooting

Practice: Troubleshooting

  • identify the steps and best practices for troubleshooting IT problems

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.