• Online, Self-Paced
Course Description

Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how these devices should work and identifying common problems is part of maintenance and important when preparing for exam 220-1001.

Learning Objectives

CompTIA A+ 220-1001: Troubleshooting

  • troubleshoot issues such as post beeps codes, BIOS time settings, and booting to an incorrect device
  • resolve issues relating to power such as overheating, no power, smoke, and a burning smell
  • troubleshoot common hard drive issues such as read/write, slow performance, loud clicking noise, failure to book, drive not recognized, and OS not found
  • investigate RAID issues such as RAID not working, RAID no longer working, and failure conditions
  • describe S.M.A.R.T error technology
  • describe issues that could cause video or display issues such as overheat shutdown, dead pixels, artifacts, color patterns, dim image, flickering, distortion, burn, and oversized images
  • resolve issues with display, batteries, power, indicator lights, connectivity, touchscreen, performance, and GPS
  • describe the process of disassembling and re-assembling a laptop
  • describe common wired and wireless network problems such as limited connectivity, and unavailable resources such as the Internet, printers, e-mail, IP conflict, transfer speeds, and SSID not found
  • troubleshoot beep codes and booting to an incorrect device, troubleshoot hard drive issues, and resolve issues relating to display, batteries, power, indicator lights, connectivity, and overheating


Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Systems Development
  • Technology R&D