• Online, Self-Paced
Course Description

A collaboration engineer is required to use dial plans, an essential component in unified communication, to accomplish day-to-day activities and troubleshoot any problem that may arise.

In this course, you'll explore different components of dial plans and endpoint addressing in Cisco Unified Communication Manager (UCM). You'll then identify the features and logistics of call routing and how urgent priority can affect call routing decisions.

Next, you'll discover digit collection and analysis methods before moving on to outlining the management of variable length and overlapping patterns. Finally, you'll illustrate how to configure endpoint addressing and call routing components in Cisco Unified CM.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Learning Objectives

{"discover the key concepts covered in this course"}

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.