CISA 2022: Technology resources, service level management, monitoring, and quality management all play crucial roles in information systems management and represent key areas of focus for information system (IS) auditing.In this course, you will explore IT resources and monitoring, beginning with a review of common technology components, IT resource management, service-level management, and service-level agreements.
Learning Objectives
Knowledge of system performance indicators
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Work Roles
Feedback
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