IT management frameworks provide a structured approach to managing and auditing IT assets. Regulations and standards are put in place to ensure that organizations have guidelines to follow for how they deal with information systems. In this course, you will explore IT management frameworks, regulations, and standards, beginning with an overview of IT and data governance, and standards, policies, and procedures.
Learning Objectives
Knowledge of service management standards and best practices
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
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