• Classroom
  • Online, Instructor-Led
Course Description

This CSME/Peoplecert accredited training program is targeted at IT and business professionals seeking to develop skills and/or become Foundation certified in the basics of ITIL and ITSM.

In this 3-day course, students gain knowledge and understanding in the following areas: Service Management as a practice, Service Lifecycle , and Key Principles and Models.

Students are also introduced to the following areas: Generic Concepts, Selected Processes, Selected Roles, Selected Functions, Technology and Architecture, and ITIL Qualification scheme.

This course is based on Version 3 (released on August 20, 2011) of the IT Infrastructure Library (ITIL). The ITIL Version 3 Foundation Certification Exam is administered at the end of the course.

Taking the exam is optional.

Learning Objectives

  • Introduction to ITSM
  • Continual Service Improvement
  • Service Operation
  • Service Transition
  • Service Design
  • Service Strategy

Framework Connections