Course Description
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. This course may earn a Credly Badge.
Learning Objectives
After completing this course, students will be able to:
- Define customer service in relation to both internal and external customers
- Recognize how your attitude affects customer service
- Identify your customer's needs
- Generate repeat business with outstanding customer service
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal effectively with difficult situations