In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. This course may earn a Credly Badge.
Learning Objectives
In this course, you will refresh and expand your customer service skill set.
You will:
Apply fundamental customer service knowledge and skills.
Manage your everyday workflow.
Take care of customers by assessing their needs, resolving their issues, and encouraging further sales.
Deal with challenging customer interactions.
Apply customer service leadership skills