In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. This course may earn a Credly Badge.
By the end of this course, you will be able to:
Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
Demonstrate how to collect data through interviews and analysis
Apply powerful techniques to identify and know the difference between symptoms and root causes
Learn to know when to use the appropriate technique in root cause identification
Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
Develop a process to identify systemic problem areas