• Online, Self-Paced
Course Description

In this topic, we discuss several management frameworks that will assist you in performing security operations.

Learning Objectives

• Explain the purpose, use and implementation of the Risk Management Framework (RMF) as a means of building a security baseline

• Explain the purpose, use and implementation of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, v3 [ITIL])

• Define IT Service Management (ITSM)

• Define the ITIL ITSM model in accordance with ITILv3

• Explain the use, purpose and implementation of key concepts in security management (e.g., Release Management, Patch Management) IAW best practice

• Explain data security, data backup, types of backups (e.g., full, incremental), and recovery concepts and tools IAW best practice

• Explain local specialized system requirements (e.g., critical infrastructure systems that may not use standard information technology [IT]) for safety, performance, and reliability


Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Cyber Defense Analysis
  • Cyber Investigation
  • Digital Forensics
  • Risk Management
  • Systems Requirements Planning
  • Targets