National CAE Designated Institution
  • Online, Instructor-Led
  • Classroom
Course Description

Students will gain knowledge required to install, configure and maintain software for end users. This course will also cover the basics of networking as well as networking security/forensics. Students will apply troubleshooting skills to properly and safely diagnose, resolve and document common software issues. Students will also apply appropriate customer support and soft skills, understand the basics of virtualization and examine desktop imaging and deployment.

Learning Objectives

Illustrate the installation, configuration and troubleshooting of current operating systems (OS).
Compare and contrast the features and requirements of various Microsoft Operating Systems.
Demonstrate use of networking, OS and recovery console command line tools.
Configure and troubleshoot a network client/desktop device.
Perform preventive maintenance procedures.
Demonstrate use of basic network, OS and data security.
Identify and integrate mobile devices.
Demonstrate common troubleshooting methods.
Demonstrate professional customer service skills.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.