• Classroom
  • Online, Instructor-Led

This three-day training course aims to introduce you to the ServiceNow® Software Asset Management Professional product and familiarize you with techniques and best practices for creating and managing software assets throughout their lifecycle. The session format will alternate between discussions and labs giving you an opportunity to explore the application and apply the concepts learned. Software Asset Management (SAM) is a company’s strategy for managing software license use rights to maintain software compliance to publisher contractual obligations. The Software Asset Management Professional product facilitates the tracking, evaluation, and management of software license rights, compliance, and optimization. The Software Asset Management Professional product facilitates the tracking, evaluation, and management of software license rights, compliance, and optimization. Working in conjunction with other ServiceNow platform products, software license rights can be requested, procured, managed to software contracts, allocated to users or devices, and reclaimed. Software installations can be discovered, normalized, and reconciled to software products, models, entitlements and allocations to quickly identify the software license position.

Learning Objectives

A combination of lecture content and lab work helps attendees achieve the following: Manage the software asset life cycle from planning to disposal Manage software license (models, entitlements, and metrics) Control the cost of purchasing and managing software assets Use software discovery and normalization Reconcile and achieving software compliance Control software usage and reclamation Improve software asset services to end users Create standards and processes for managing software assets

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles