• Classroom
  • Online, Instructor-Led
Course Description

This three-day training course aims to introduce you to the ServiceNow® Asset Management and Hardware Asset Management (HAM) products and familiarize you with techniques and best practices for creating and managing hardware assets and consumables throughout their lifecycle. The session format will alternate between discussions and labs giving you an opportunity to explore the application and apply the concepts learned.

Learning Objectives

In this three-day interactive ServiceNow® Hardware Asset Management Fundamentals course, attendees will master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications, with a focus on: Controlling hardware and consumable inventory that is purchased and used Managing the cost of purchasing and managing hardware asset receiving Managing and optimizing the hardware asset life cycle from planning to disposal Achieving compliance with relevant standards and regulations Improving IT asset services for end users Creating standards and processes for managing assets During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data. The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs. On the final day, students will request their simulation instance, which is meant to be used as a capstone for the class. The instance will be available for two weeks beyond the end of the class. The simulator tasks allow attendees additional hands-on experience with ServiceNow Asset Management in an environment very similar to what they would experience on the job.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Cyber Defense Analysis
  • Cyber Defense Infrastructure Support
  • Cyber Investigation
  • Digital Forensics
  • Exploitation Analysis
  • Network Services
  • Risk Management
  • Software Development
  • Test and Evaluation
  • Threat Analysis
  • Training, Education, and Awareness
  • Vulnerability Assessment and Management