Hardware Asset Management (HAM) Fundamentals

In this three-day interactive ServiceNow® Hardware Asset Management Fundamentals course, attendees will master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications, with a focus on: Controlling hardware and consumable inventory that is purchased and used Managing the cost of purchasing and managing hardware asset receiving Managing and optimizing the hardware asset life cycle from planning to disposal Achieving compliance with relevant standards and regulations Improving IT asset services for end users Creating standards and processes for managing assets During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data. The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs. On the final day, students will request their simulation instance, which is meant to be used as a capstone for the class. The instance will be available for two weeks beyond the end of the class. The simulator tasks allow attendees additional hands-on experience with ServiceNow Asset Management in an environment very similar to what they would experience on the job.