This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Learning Objectives
- Identify and Resolve Desktop Application Issues
- Identify the Cause of and Resolve Networking Issues
- Manage and Maintain Systems That Run Windows 7
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Systems Administration
- Systems Requirements Planning
- Systems Architecture