• Online, Instructor-Led
Course Description

A+ is a good starting point for entering a career in Information Technology as it provides foundational skills and knowledge. Topics include, hardware, operating systems, software troubleshooting, networking, security, mobile devices, virtualization and Cloud computing, and operational procedures. This course prepares you for the two parts of the CompTIA A+ certification. Although test prep for the certification exams is covered in class, additional study is needed.

Learning Objectives

1.Hardware - Identifying, using, and connecting hardware components and devices
2.Operating Systems - Installing and supporting Windows OS including command line and client support. Understanding Mac OS, Linux, and mobile OS
3.Software Troubleshooting - Troubleshooting PC and mobile device issues including application security support
4.Networking - Explaining types of networks and connections including TCP/IP, WiFi, and SOHO
5.Hardware and Network Troubleshooting - Troubleshooting device and network issues
6.Security - Identifying and protecting against security vulnerabilities for devices and their network connections
7.Mobile Devices - Installing and configuring laptops and other mobile devices
8.Virtualization and Cloud Computing - Comparing and contrasting cloud computing concepts and set up client-side virtualization
9.Operational Procedures - Following best practices for safety, environmental impacts, and communication and professionalism

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support