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Course Description

ITIL Foundations is a globally recognized framework of best practices for IT service management. It introduces key elements, concepts, and terminology used in the ITIL framework. The ITIL Foundation certification demonstrates basic proficiency with key ITIL concepts and terminology. It also provides a holistic view of how to contribute to business value and leverage concepts from models such as Lean IT, Agile, DevOps, and Organizational Change Management.

Learning Objectives

ITIL Foundations is the first certification IT professionals will need within the framework. With ITIL Foundations, you learn how to reduce your organization's IT costs, better define and formalize operational processes, provide a "common language" for business and IT, and improve overall customer satisfaction.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Competency Areas