Course Description
Offers practical hands-on experience with forms and practices of technical and professional writing, including documentation, correspondence, audience analysis, writing for social media, evaluation, and review. Emphasizes clear, concise, and effective writing in information technology settings, both within organizations and for user services.
Learning Objectives
- Write clear and concise documents for a variety of uses in information technology settings.
- Explain how to use IT services and software packages for both novice and advanced users in clear and easy-to-follow documentation.
- Evaluate the effectiveness of both their own and others’ technical writing.
- Rewrite materials effectively in response to the evaluation and criticism of others.
Framework Connections
Feedback
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.