Course Description
The ability to communicate about technical or specialized topics to various audiences is critical to making information usable and accessible and is an important skill for all information professionals to have. This course emphasizes the principles of clear and effective written and oral communication as applied in information technology fields. It covers technical and professional documents and oral presentation formats generated and used by information professionals.
Learning Objectives
- Describe the general context of business and technical communication.
- Prepare and deliver persuasive and informative oral and written reports.
- Interpret and evaluate communication strategies.
- Apply effective strategies in communicating with individuals and groups.
- Compose effective business correspondence and technical documents.
Framework Connections
Feedback
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.