National CAE Designated Institution
  • Classroom
  • Online, Self-Paced
Course Description

This course introduces computer concepts, including fundamental functions and operations of the computer. Topics include identification of hardware components, basic computer operations, security issues, and use of software applications.

Learning Objectives

Upon completion, students should be able to demonstrate an understanding of the role and function of computers and use the computer to solve problems.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support