• Online, Instructor-Led
  • Online, Self-Paced
  • Classroom

This course introduces the components that make up a computer system, which includes the motherboard, CPU, RAM, storage devices, power supply, cables, connectors, and the inter-relationship of these components. Students will compare the similarities and differences between desktop computers, laptops, smartphones, and tablets. Students will evaluate, troubleshoot, and configure hardware using a support system. Upon successful completion, students will be able to configure a computer system and perform basic repairs, maintenance, and troubleshooting.

Learning Objectives

Describe how computers work. Describe the components that comprise a computer system. Manage computer storage. Manage mobile devices. Manage printing. Troubleshoot common computer problems. Communicate professionally with customers.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.