• Classroom

CompTIA A+ Practical Applications is designed to teach common components and features of Microsoft, Mac, and Linux operating systems. Troubleshooting of PC, laptop, and mobile devices using hands-on projects and labs. It covers skills such as installation, configuration, upgrades, troubleshooting, and networking. This course prepares students for exams such as the CompTIA A+ Practical Application (220-1002) Certification exam.

Learning Objectives

Successful students will have the knowledge required to:

  • Assemble components based on customer requirements
  • Install, configure, and maintain PCs, mobile devices, and software for end users
  • Understand the basics of networking and security forensics
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Apply troubleshooting skills
  • Provide appropriate customer support
  • Understand the basics of scripting, virtualization, desktop imaging, and deployment

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.