• Online, Self-Paced
Course Description

The Information Technology Infrastructure Library Foundation (ITIL) is a highly regarded framework of best practices for aligning IT services with business needs. Prepare to earn an ITIL 4 Foundation certification by taking this course filled with real-world scenarios and practice exam questions!

Learning Objectives

By the end of this course, students should be able to:
- Define and discuss the key concepts and principles of service management
- List and explain the business benefits of Service Strategy, Design and Processes
- Know how to translate service management theory into practice and execution
- Get insight into various organizational design roles and operations
- Discuss criticality of understanding Continual Service Improvements
- Learn the purpose of Service Transitions and Change Management Processes
- Understand how to align IT with business requirement on the Service Management Level

Framework Connections