• Classroom
  • Online, Instructor-Led
Course Description

CompTIA A+

Learning Objectives

the successful candidate has the knowledge and skills required to: • Install, configure, and maintain computer equipment, mobile devices, and software for end users • Service components based on customer requirements • Understand networking basics and apply basic cybersecurity methods to mitigate threats • Properly and safely diagnose, resolve, and document common hardware and software issues • Apply troubleshooting skills and provide customer support using appropriate communication skills • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments This is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@hq.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.