CompTIA A+

the successful candidate has the knowledge and skills required to: • Install, configure, and maintain computer equipment, mobile devices, and software for end users • Service components based on customer requirements • Understand networking basics and apply basic cybersecurity methods to mitigate threats • Properly and safely diagnose, resolve, and document common hardware and software issues • Apply troubleshooting skills and provide customer support using appropriate communication skills • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments This is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role.