• Classroom
  • Online, Instructor-Led

This A+ Certification course is designed for someone who is interested in Computer Help Desk Support and/or Computer Hardware/Software Repair. In today’s job market, having the correct skills and qualifications will ensure you a competitive chance at achieving your employment goals.

This course will allow the student to first learn installation, troubleshooting, and upgrading of PC computers. The class is focused with HANDS-ON experience by assembling/disassembling a computer, installing different windows operating systems (Windows NT/2000, XP/Vista/7/8/10, and Linux), and an introduction to Networking, Security, Customer Service, and the Internet.

Upon completion of training, students need to pass two exams. Both exams are computer based and involve multiple choice questions. After completing both of these exams for certification, students can qualify to work as a Computer Repair Technician and/or a Computer Help Desk Support Specialist.

Learning Objectives

CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Customer Service and Technical Support
  • Risk Management
  • Cybersecurity Management
  • Network Services
  • Systems Administration

Specialty Areas have been removed from the NICE Framework. With the recent release of the new NICE Framework data, updates to courses are underway. Until this course can be updated, this historical information is provided to give better context as to how it can help you with your cybersecurity goals.

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@hq.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.